That’s more than twice as fast as prior migrations of this magnitude have taken."įor customer-obsessed Capital One, the biggest benefits of Amazon Connect are faster innovation, seamless customer experience, and ease of use. "Once we started putting Amazon Connect into production, we trained hundreds of associates in just 30 minutes each and achieved 100 percent adoption for our direct bank and fraud operations in just five months. "In a proof-of-concept phase that lasted about three business days, I was able to bring Amazon Connect up, take a simple call flow, and seamlessly integrate with our CRM system," says Sondhi. With no per-seat cost, Capital One only pays for Amazon Connect when its associates are taking calls.Īlthough Sondhi was accustomed to easy deployments on AWS, he was impressed by how simple and fast it was to first pilot and then roll out Amazon Connect. Speech-to-text transcription makes call content available for search and analysis by natural-language-processing tools. It’s also simple to integrate Amazon Connect with other tools and services, including Amazon Simple Storage Service (Amazon S3) to store call recordings, Amazon Kinesis to stream metrics to data warehousing solutions like Amazon Redshift, and AWS Lambda to interact with backend systems and APIs. Sondhi’s team was researching possible candidates when they learned of an option, Amazon Connect, that would perfectly fit the company’s long-term goals of reducing its datacenter footprint, increasing its use of microservices, and building a more open, integrated architecture.Īmazon Connect offers crystal-clear sound quality and lets even nontechnical users easily design flows, manage agents, analyze performance metrics, and serve intuitive interactive voice response (IVR) menus. If they cannot help you, ask to speak to a supervisor.Ĭontacting Capital One directly is the best to resolve the ‘why can’t I access my capital one account’ question! Hope you’re chat with them goes smoothly.Although the company’s previous-generation contact-center solution had served it well, Capital One wanted to further speed innovation by replacing it with a system that would integrate more easily with other company systems and support simpler, faster change processes. Try not to get angry the person you are speaking with has no control over whether the company’s website is working or not. When you call, make sure you have your information ready, such as your account number, and explain what the problem was. Just a reminder that representatives that are not as busy will be more patient with you. A good time to call would be early in the morning or in the evening. Try to call during non-peak hours, when customer service representatives will not be as busy.If you have a checking or savings account with Capital One, the number to call is 1-87.The phone number for online credit card support is 1-86.On that page there are options such as a phone number to call and options to retrieve your forgotten account ID and password.You can access this here, or by going the the Capital One website and clicking “Online Banking Support” under the Customer Service drop down menu.If you are having problems accessing your account, you will want to go to the Online Banking Support page. Keep reading to find out! Q: “Why Can’t I Access My Capital One Account?” A: Follow these steps!
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